thank you for shopping at papagé. please contact us with any questions.

• ordering:
• we accept Visa and MasterCard.
• for security reasons, your billing name & address must match that of the credit card used for payment.
• all purchases made at papage.com are passed through a secure server so your credit card info is protected.
• clutch orders are usually shipped within 3 days unless noted and pillows are made to order, allow 4-6 weeks for delivery.
• we ship Monday-Friday, any orders placed on Saturday or Sunday will be processed the following Monday.

• shipping:
• all orders are shipped through UPS or Fedex and take 4-5 business days for delivery.
• please note: UPS does not deliver to PO Boxes and we currently are unable to ship to Alaska, Hawaii or Puerto Rico.

• return policy:
• please let us know immediately any items damaged upon recipt and we will replace or issue a credit.
  returns for credit (less shipping) are accepted within 10 days of purchase and must include a copy of the order. without exception, we do not accept returns on used items. if you need to return merchandise, please call 877.382.9506 between 9am and 4pm or email at customerservice@papage.com prior to return for a return authorization RA. once we approve your request, you may send us the unopened and unused merchandise and your RA. when we receive your return, we will then credit the original credit card used for purchase minus shipping costs.
• please send returns to 458 emerson street neenah, wi 54956

• we are required by law to collect sales tax on items shipped to minnesota